Cancellation and Refund Policy

We strive to deliver the highest quality of work and client satisfaction. This policy outlines the conditions under which cancellations and refunds may be granted.

3.1 Project Cancellation

• Either party may request project cancellation by providing written notice.
• If a project is canceled before work begins, a full refund (minus any transaction fees) will be issued.
• If a project is canceled after work has started, the refund will be prorated based on work completed.
• If over 50% of the project has been completed, no refund will be issued.

3.2 Non-Refundable Payments

• All milestone payments for completed phases are non-refundable.
• Payments for third-party services or licenses are strictly non-refundable.

3.3 Refund Process

• Refund requests must be submitted in writing with a valid reason.
• We reserve the right to evaluate the request and determine eligibility.
• Approved refunds are processed within 7-14 business days to the original payment method.

3.4 Disputes

• In case of disputes, both parties agree to attempt mediation before pursuing legal action.
• Disputes will be governed by the jurisdiction mentioned in the initial agreement.

3.5 Contact Information

For any queries related to cancellations or refunds, please contact us at:
Email: cancellation@arterns.in